Last updated: 28 September 2026
A callback request is an enquiry, not a confirmed appointment or payment obligation. Service availability, scope and charges must be discussed and accepted before work begins.
1. About this website
rocustomersupport.in provides information and an enquiry channel for RO Customer Support, an independent water purifier service business serving Hyderabad. These terms explain use of this website and the initial service enquiry process. The agreed quotation and any specific service or maintenance terms also apply to work you approve.
2. Making an enquiry
Please provide accurate contact details, locality and service requirements, and submit requests only for yourself or someone who has authorised you to do so. Requests should be made by an adult.
Submitting the form allows us to contact you about that request. An on-screen acknowledgement indicates that the enquiry was accepted for sending; it does not guarantee email delivery, a callback deadline, technician assignment or a booked visit. For urgent enquiries, call 08069641127.
3. Availability and appointments
Service availability depends on your location, purifier make and model, required work, compatible parts and available service personnel. A visit is confirmed only when its details are agreed with you. Inform us promptly if your address, contact details or availability change.
Any estimated arrival time is subject to practical conditions. If a visit cannot proceed as arranged, contact support to discuss the next available option.
4. Inspection, quotations and approval
A purifier may need inspection before a reliable diagnosis or final estimate can be given. Before booking, confirm whether an inspection or visit charge applies even if you choose not to proceed with a repair.
Before approving work, ask for the scope, labour charges, replacement parts, applicable taxes and total amount. Additional work or parts should be explained and approved separately. This website does not advertise a fixed service price or guarantee that any particular part is included.
5. Parts, maintenance plans and warranties
Confirm parts compatibility, description and any applicable parts warranty before replacement. Maintenance plans, when available, are governed by the coverage and terms provided for that specific plan, including visit frequency, exclusions, duration and cancellation arrangements.
No universal service or parts warranty is created by this website. Any offered warranty should be recorded in the quotation or service documentation, with its duration, coverage and conditions. Statutory rights that apply to you are unaffected.
We are not an authorised service centre for any manufacturer. If your purifier is covered by a manufacturer’s warranty or service plan, check its conditions before authorising independent work.
6. Your responsibilities during a visit
Please provide safe access to the purifier, describe known faults and previous repairs accurately, and ensure an authorised adult is available to discuss and approve the work. Inform the service professional about relevant electrical, plumbing or access concerns. Do not attempt unsafe repairs while awaiting a visit.
7. Payments, cancellation and refunds
This website does not process online payments. Confirm the payment amount, method and recipient through the agreed service arrangement, and request a receipt.
To cancel or reschedule, contact us as early as possible. Any visit, cancellation, purchased-parts or other charges must be disclosed and agreed in advance; they are not automatically imposed by this website. Refund requests are reviewed against the agreed service terms, the work performed and applicable consumer rights. Contact support with your service details to raise a request.
8. Acceptable website use
Do not submit false enquiries, impersonate another person, send harmful content, overload the form or attempt to bypass its security controls. We may restrict abusive requests to protect the website and its users.
Website content is provided for information about our services. Do not misrepresent it as manufacturer authorisation, a certification, a guaranteed result or a confirmed quotation.
9. Service concerns and responsibility
If you have a concern, contact us with the enquiry or service date and a description of the issue. We will review the concern and discuss the appropriate next step. Responsibility for any loss or service failure is determined by the facts, the agreed service terms and applicable law.
Nothing in these terms excludes liability that cannot lawfully be excluded, removes statutory consumer rights or prevents you from using a remedy available under applicable law.
10. Applicable law, changes and contact
These terms are subject to applicable Indian law. Any dispute may be raised before a competent authority or forum as provided by law; these terms do not restrict mandatory consumer remedies.
We may update website terms for future use. The terms agreed when a particular service was booked continue to govern that service unless you agree otherwise or a change is required by law.
Contact RO Customer Support, Hyderabad, Telangana: 08069641127 · info@rocustomersupport.in.